Frequently Asked Questions
General Questions
What is Carewall?
Carewall is a comprehensive care management platform that helps families coordinate care for their loved ones through task management, communication tools, and AI-powered assistance.
Is Carewall free to use?
We offer a free trial period for new users. After the trial, we have various subscription plans to choose from based on your needs.
How secure is my data?
We take data security seriously. All data is encrypted in transit and at rest, and we comply with industry-standard security practices.
Account & Billing
How do I cancel my subscription?
You can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period.
Can I change my plan?
Yes, you can upgrade or downgrade your plan at any time from your account settings. Changes take effect immediately.
Do you offer refunds?
We offer a 30-day money-back guarantee for all new subscriptions. Contact support for refund requests.
Features & Usage
How many family members can I invite?
The number of family members you can invite depends on your subscription plan. Basic plans allow up to 5 members, while premium plans allow unlimited members.
Can I use Carewall on mobile devices?
Yes, Carewall is fully responsive and works on all devices including smartphones, tablets, and desktop computers.
Is there a mobile app?
Currently, Carewall is web-based and optimized for mobile browsers. We're working on native mobile apps for iOS and Android.
Technical Support
What browsers are supported?
Carewall works best on modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your preferred browser.
I'm having trouble logging in. What should I do?
Try resetting your password using the "Forgot Password" link on the login page. If you continue to have issues, contact our support team.
How do I contact support?
You can reach our support team at support@carewall.app or use the contact form on our website.